Bank customer relations are not what they used to be - Tang Wenliang

Recently, serious problems have arisen in the relationship between Hong Kong banks and customers, which have attracted widespread attention. According to Tong Wenliang, Hong Kong banks lack confidence in their customers and even ignore the call of the Hong Kong Monetary Authority, adjust the loan amount of mortgage customers without authorization, and pursue loan recovery from customers. This behavior not only damages the rights and interests of customers, but also damages the image of the bank.

Tang Wenliang suggested that the Hong Kong Monetary Authority should cancel relevant provisions to solve this problem. As long as the HKMA can take decisive action to stop banks' misconduct, it can effectively safeguard the rights and interests of customers and restore trust between banks and customers.

In addition, Tang Wenliang also pointed out that banks should pay attention to the interests of customers and should not blindly pursue profits. Only by establishing a good relationship of trust can banks develop in the long term and win the support and trust of customers.

Finally, Tang Wenliang called on people from all walks of life to pay attention to this issue and work together to resolve conflicts between banks and customers. We hope that through everyone’s efforts, we can rebuild a good relationship between banks and customers and achieve a win-win situation.

In general, problems arise in the relationship between Hong Kong banks and customers, which require joint efforts from all parties to resolve them. It is hoped that through the intervention of the Hong Kong Monetary Authority and the attention of people from all walks of life, the rights and interests of customers can be effectively protected, the trust between banks and customers can be restored, and a win-win situation can be achieved.